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Cisco Customer Experience Manager Switzerland, Zurich 724460801
What You'll Do
As a Customer Experience Manager, you will play a crucial role in driving the successful adoption andof Cisco technologies and services within our customer organizations leading to value realization and growth.the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technicaland develop strategies that will enable them. You willbe responsible forensuring we deliver customer aligned outcomes. You will engage with both executives and technical partners within the customer.
- Drive adoption of software and services, leading to successful renewals and growth by mitigating renewal risks and increasing customer retention rates.
- Develop andmaintainstrong executive and technical relationships with customers, understanding their business challenges andobjectives.
- Advocate for customers within Cisco, ensuring their needs are met, and they receive a high-quality customer experience.
- Own financials, including services revenue and margin, and make strategic financial decisions.
- Build and implement Technical adoption Plans and E2E Customer plans in partnership with CSS, aligning with customer goals to improve technology investments and promote full use of our technologies.
Who You'll Work With
In this role,partner with Customer Technical and Operational Leaders and Executives, orchestrating CX resources across Delivery, Expert Care, Technical Support, Customer Success, Renewals, and our Partners to drive value realization. You will collaborate with Sales, Renewals, the Solution Development Architect team, and Deal Acceleration teams toin driving ARR and services growth.
Who You Are
You are a strategic problem solver with a strong background in customer success and technology adoption. Youexcellent communication and relationship-building skills, enabling you to develop and cultivate partnerships with our customers.adept at handlingfinancials, andmaking strategic investment decisions. Within driving software and service adoption, mitigating renewal risks, andcustomer dedication. You have a deep understanding of Cisco, our technology, and the industry landscape, while acting as a Technology Advocate.
Minimum qualifications:
- years of related experience
- Familiarity with at least two technology architectures.
- Expertisein successful customer adoption and project delivery.
- Experience in developing and cultivating strong relationships withexecutivelevel customers.
- Experience leading diverse, cross-functional teams in a collaborative, matrixed organization.
- Experience with budgeting and recurring revenue concepts, managing margins and reducing attrition.
- Strong written and spoken English and German language skills
#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!
Nearly everyinternet connection around the world touches Cisco.the Internet’s optimists. Our technology makes sure the dataat light speed across connections does so securely, yetnot what we make but what we make happen which marks us out.helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times.the most remote parts of the world – whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big andsmall thingsin life to big career moments. And giving back is in our DNA (we get10 daysoff each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Togethercommitted to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
care. Tattoos? Show off your ink. Like polka dots?cool. Pop culture geek? Many of us are. Passion for technology and
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