Adidas SR SPECIALIST 

Egypt, Alexandria, Alexandria 

723598298

Key Responsibilities:

• Set targets for the direct reports and manage the performance & development of the team.
• Lead a global team and create a motivational and supportive work environment in which employees are challenged, coached, trained, and provided with career opportunities.
• Create an environment that drives the teams to execution excellence.
• Enable fact-based decision-making when it comes to timing and changes in the GBS roadmap.
• Leads design and build of automated reporting and dashboards to track business performance metrics.
• Lead the consolidated service performance review of all GBS Centers and processes globally.
• In collaboration with Global Process Leads develop measurement and reporting mechanisms for appropriate operational and financial metrics (KPIs, SLAs, etc.) to be tracked and measured.
• In alignment with the Global Performance and Process Excellence standards, develop, implement, and evolve a strategic process performance and management framework to mature E2E process performance.

Key Relationships:

• GBS Leadership team
• Global Process Owners
• Operations teams in centers
• Global Delivery Excellence team
• IT Platform Engineering team
• GBS Transition Team

Knowledge, Skills, and Abilities:

• Comprehensive understanding of the E2E processes operated by Global Business Services and their main metrics.
• Strong data acumen and experience with reporting systems, able to model and analyze complex data sets.
• Excellent collaboration skills, ability to influence without authority, and work effectively in a matrix organization.
• Focused on delivery of results through effective planning and solid organizational skills including attention to detail and multi-tasking skills.
• Experience with technology and ability to facilitate communication between business and technology teams.
• Ability to work and deliver in changing environments, under limited guidance while adhering to specified deadlines.
• Ability to think strategically, synthesize complex situations and develop innovative solutions within a changing environment.
• Knowledge of the performance measurement function and practices
• Excellent project management skills and experience
• Ability to guide teams in a trustful and proficient manner.
• Excellent English language proficiency

Requisite Education and Experience / Minimum Qualifications:

• 6+ years of experience demonstrating progressive responsibility in roles focused on driving service excellence through the application of analytics.
• The successful candidate will have experience in business-level reporting, complex data mining, and analysis as well as data visualization.
• Preferably have implemented Performance Management System (e.g., Balanced Scorecard) in a large organization.
• Preferably experience working in Agile/Product lead organization.
• University degree or equivalent experience