JPMorgan Client Service Specialist III - Commercial Cardholder 

Philippines, Quezon City 

721751576

As an Account Specialist III within our Client Services team, you will be tasked with the development and nurturing of relationships with multiple clients, while also managing their servicing needs.

Job Responsibilities:

• Resolve routine and complex inquiries in a fast-paced call center environment, problem resolution by phone or e-mail requests, as well as client education regarding products they utilize for their expense reporting needs
• Serve as an account manager in this role assisting clients with reports, assisting with new products and coaching over the phone concerning these products, as well as suggesting best practices based on client needs
• Work independently and provide solutions to the client
• Work on a Western Hemisphere (WHEM) shift (9pm-10pm start time) weekends off during training; post Go Live will be 24x7. Work during holidays.

Required qualifications, capabilities, and skills:

• Previous experience working in a Call Center environment taking inbound and making outbound calls with at least 2 years experience
• Excellent communication skills - both verbal and written
• Must have ability to work professionally with different levels of management within the organization
• Thrives under stress related deadlines
• Strong analytic ability when researching client inquiries a must. Must possess strong problem resolution skills.
• Ability to develop positive, professional relationships which enhance the ability to achieve results
• Flexibility in ability to alter schedule and work overtime as needed

Preferred qualifications, capabilities and skills:

• Bachelor of Arts (BA)/Bachelor of Science (BS) college degree is preferred
• Advanced knowledge of Excel, Word, and Outlook a plus
• Project management also a plus