EY Robotic Process Automation Infrastructure Support Engineer 

India, Kerala, Kochi 

721141947

Your key responsibilities

• Manage the configuration and administration of the on-premises RPA environment, ensuring availability to consumers of the service.
• Management of the supporting infrastructure to ensure delivery of resources when requested.
• Facilitate new onboarding requests, coordinating with stakeholders to ensure all prerequisites are met, and obtaining necessary approvals.
• Possess strong troubleshooting capabilities for application connectivity and access issues.
• Follow ITIL-defined processes such as incident, problem, and change management established within the organization.
• Responsible for the resolution of incidents and problem cases using vendor documentation, technical skills, and knowledge of the environment.
• Monitor and report on the hosting environments including service monitoring, health checks, and capacity reporting to ensure optimal performance and reliability
• Conduct evaluations and testing/proofs of concept for new features and integrations.
• Perform maintenance and upgrade activities for the RPA infrastructure.
• Evaluate and recommend new enhancements to existing service offerings, providing RPA service roadmaps, collaborate with vendors and internal product and architecture teams to deliver new service automation and self-service capabilities.

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Skills and attributes for success

• Analytical ability in supported core technologies for large user bases.
• Sound judgment and tact in decision-making.
• Strong communication, interpersonal, leadership, organizational, project management, teamwork, and time management skills.
• Cross-cultural awareness and sensitivity.
• Knowledge of ITIL methodologies and processes.
• Ability to manage strategic vendors like Microsoft, Nutanix and VMware
• Willingness to share knowledge and provide classroom/hands-on training to others in the team.

To qualify for the role, you must have

• Experience in managing and configuring an on-premises RPA platform or similar automation solution.
• Strong understanding of Entra ID\Active Directory, modern authentication and its integration with on-premises applications.
• Familiarity with security policies.
• Skilled in supporting modern workplace tools and resources.
• A good understanding of networking concepts, including DNS, firewalls, and VPNs.
• Familiarity with identity and access management principles and practices.

Ideally, you’ll also have

• Experience in managing and supporting large environments, including planning, designing, installation, monitoring, implementation, and setup of application proxy solutions.
• Knowledge of application security best practices and compliance requirements.
• Experience with troubleshooting authentication and authorization issues in a hybrid environment.
• Ability to create and implement system architecture for application access solutions.
• Experience in writing scripts or code for automation and integration purposes.
• Testing and quality assurance experience to ensure application proxy solutions meet quality and performance standards.
• Experience with the implementation of new products and/or service offerings

What we look for

• Eight or more years of hands-on experience in installing, configuring, and troubleshooting application access solutions, with a thorough understanding of their design and architecture
• Experience working in a large global environment with a solid understanding of enterprise-level application access management

What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.