Microsoft Cybersecurity Incident Operations Program Manager 

United Kingdom, England 

720285370

Required / Minimum qualifications:

• A bachelor’s degree or an equivalent amount of practical, role related experience.
• Professional experience in areas such as project management, operations, process enhancement, cybersecurity, or related sectors.
• Experience guiding stakeholders and achieving agreement among individuals at all levels of experience.

Preferred qualifications:

• Experience in Incident Management or the Incident Response sector, with a focus on enhancing the efficacy and efficiency of incident management operations.
• Resilience under stress, coupled with a readiness to occasionally operate beyond standard business hours to assist with incidents.
• Effective interpersonal and communication abilities, conducive to productive collaboration within diverse team structures.
• Proactive approach in initiating actions and advocating for improvements to establish more streamlined and effective incident management processes.
• Familiarity with project management methodologies

• Coordinate staffing and capacity planning for engagements and special event support, ensuring the appropriate allocation of resources to meet demand and customer needs effectively.
  Manage the implementation of incident management frameworks and procedures.
• Collaborate with internal teams, including Legal, Security Research, Product Groups, and others, to address and resolve emerging issues.
• Ensure operational processes maintain alignment with business objectives.
• Build and maintain strong customer relationships by understanding the needs of our customers and ensuring alignment with service delivery.
• Facilitate regular check-ins with customers to gather feedback and address their needs.
• Track and document the status of operational activities, ensuring schedules and priorities are met.
• Manage daily and weekly communication and status reporting proactively.
• Lead daily and weekly standup meetings and follow up on meeting minutes and action items.
• Track and report on key performance indicators (KPIs) related to engagement staffing and metrics.
• Provide actionable insights to leadership for continuous improvement.