Salesforce Employee Relations Manager 

Spain, Community of Madrid, Madrid 

716498800

Job Category

Employee Success

Job Details

Scope of role:

• Collaborate and partner with ESBPs, Employment Legal and Employee Success COEs to achieve high quality, seamless ES support, and represent as “1 ES” to the business

• Partner closely with global and regional ER team members, share best practice and leverage support from each other

• Lead ER cases across Italy, Spain and Portugal (conducts investigations, supports performance management, run disciplinary, grievance and separation processes)

• Demonstrate a proven track record of managing complex casework

• Lead individual and collective restructure programs, applying local legal processes and Salesforce practice and policy

• Partner with the wider EMEA ER team to create and sustain positive employee relations programs and standard methodologies across the region

• Coach business leaders and people managers through ER challenges, handling business risk and balancing commercial decisions with employee welfare

• Deliver and facilitate training as required on ER processes

• Generate, analyze and report on metrics to share themes and trends to the business

• Track, reports and analyzes case trends utilising the internal ER case management system

• Lead or participate on special projects/programs requiring ER internal partner input, as needed (e.g. HR Compliance activity).

• Make informed and measured judgement calls in complex pressurized situations, ensuring we consult with key stakeholders to achieve the best possible outcome while balancing risk to the company and staying true to our company values.
  

Desired skills and experience

• Fluent Spanish and English (Italian would be desirable)

• Demonstrated experience in Employee Relations and Works Council/ Trade Union management

• Experience as an HR BP with material ER exposure or as an ER specialist

• Proven negotiation skills and an ability to influence others

• Excellent written and verbal communication skills

• Ability to build strong partnerships and work effectively in a matrixed environment with leaders and ES colleagues

• A Human Resources; Industrial relations or other related degrees

• Experience working in a fast-paced environment, preferably in a high growth technology company although this is not a requirement.
  

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