Microsoft Principal Software Engineering Manager 

India, Karnataka, Bengaluru 

716429116

ed:

• 14+ years of experience in software development and designing distributed systems.
• Experience with design and implementation of enterprise-scale services (Azure, AWS, or Google Cloud)
• Demonstrated success in building exceptionally secure, reliable and scalable systems software
• Owning and driving delivery of critical areas and features, work with the team and peers every day on solving highly complex design, coding, troubleshooting and operational challenges.
• Ability to build and lead a world-class engineering team. Lead, mentor, and grow team of engineers, cultivate a high-quality engineering culture, emphasizing technical excellence and rapid iteration.
• Provide deep strategical technical expertise and guidance in the design/architecture/planning stage of the project, including guidance during the execution/implementation as necessary.
• Set a high standard of engineering excellence, guiding both internal and cross-team efforts to produce scalable and maintainable service.
• Work to help build an inclusive working environment.
• Mentoring and growing other engineers to bring in efficiency and better productivity.
• Experiment with and recommend new technologies that simplify or improve the tech stack.

Additional or Preferred Qualifications

• • Skilled in designing and operating high-availability, high-reliability systems, and have hands-on experience with DevOps practices and service ownership.
  • Experience working in ASR, TTS, LLMs is desirable.
  • Excellent verbal, written, and cross-team collaboration skills.
  • A strong team player and collaborator, across time zones and diverse stakeholder.
  • Experience with building infrastructure using Microsoft Azure technology like Service Fabric, App Service, Docker.
  • Experience in developing and debugging product and test code within a micro-services architecture.
  • Passion for improving software quality and engineering excellence.

• Lead and mentor a team of 10 engineers, driving the design, development, and implementation of state-of-the-art ASR systems and voice interfaces for the Dynamics 365 Contact Center.
• Oversee the development and optimization of language models and LLMs, ensuring top-tier accuracy, performance, and reliability.
• Apply advanced AI and machine learning techniques to enhance Microsoft Dynamics products, delivering robust, real-time voice-driven user experiences.
• Ensure the team designs and operates systems with high availability, reliability, and performance, suitable for mission-critical applications.
• Implement and champion a DevOps culture, with a focus on service ownership, continuous integration, and continuous delivery, ensuring smooth operation of services in production.
• Collaborate closely with product management, UX, and other cross-functional teams to seamlessly integrate speech technologies into Dynamics 365 Contact Center products.
• Stay current with the latest trends in speech technology, AI, machine learning, and real-time systems