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Key job responsibilities
As a Lead Data Specialist, ML Data Ops, you will be responsible for meeting operational and business goals overlooking about 30-40 associates, having expertise in one or more processes/functions and proficient in English. You will also be a driving initiative across sites for process improvements, SoP and guidelines formulation, diving deep to provide data insights as and when required. Your key responsibilities will include (but not limited to) the below:Some of the key result areas include, but not limited to:
- Experience in managing process and operational escalations
- Communicate and take the lead role in identifying Gaps in process areas and work with all stakeholders to resolve the gaps
- Ability to meet deadlines in a fast paced work environment driven by complex software systems and processes
- Ability to perform deep dive in the process and come up with process improvement solutions through automation
- A Bachelor’s Degree and relevant experience of 2+ years as a subject matter expert or similar.
- Intermediate knowledge and hands on experience with MS Excel
- Excellent communication (written & oral) skills with the ability to curate responses for LLM development
- Experience in analytical, problem-solving, and critical-thinking skills
- Comfortable working in a fast paced, highly collaborative, dynamic work environment
- Willingness to support several projects at one time, and to accept re-prioritization as necessary
- Demonstrated leadership with a bias towards action and ownership with strong organizational skills
- Experience with Artificial Intelligence interaction, such as prompt generation and open AI's
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