SAP Specialist Customer Success Manager S-CSM 

Japan, Ota 

716029051

Who you’ll become

As a S-CSM within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support into the S-CSM/E-CSM role, a critical customer facing function within our dynamic Customer Success board area.

• Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.

• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.

• Receive onboarding in your local market with on-the-job training and mentoring by a senior S-CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

S-CSM focus areas:

• SAP Customer Experience (CX) - Knowledge of e-commerce, sales, customer service and marketing processes

• SAP Digital Supply Chain (DSC) - knowledge of Supply Chain, Asset Management, Manufacturing, Warehouse Management, or Transportation Management

What you’ll bring

• 2-5 years of work experience with a proven record of supporting customers and business transformation, preferably from consulting, project implementation, sales and/or account management that includes resolution and escalation management.

• Multi-dimensional experience: global experience, leadership role, entrepreneurial/self-starter, volunteerism, music, sports, etc.

• Strong communication skills including fluency in English and local language.

• Proficient interpersonal skills including passion, curiosity, effective listening skills, professional presence, empathy and “can-get-it-done” mentality.

• Demonstrated ability to collaborate across diverse stakeholders and business functions in a complex, matrixed environment.

• Strong Business Acumen including demonstrated knowledge of business processes and/or industries.

• For CX role, technical knowledge and undestanding for not only application but platform. (if you don't have it now, continuous catch-up is required)

• For CX role, experience about e-commerce and/or customer data management is preferable.

• For DSC, knowledge about supply chain is preferable.

We are planning a practical and immersive portion of our program, which will have participants spend between 4 and 6 weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note that this is still in the planning phase, and the final decision will be confirmed by the first quarter of 2025. We will ensure that this information is communicated promptly and that sufficient time is provided for necessary preparations.

During these intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved from March 1, 2025, to May 30, 2025, and then again from August 11, 2025, to October 17, 2025. *Dates are subject to change as planning is finalized.

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