Bank Of America Officer Fulfillment Advisor Global Banking Operations 

Malaysia, Labuan 

715606047

Responsibilities:

• Independently consults and acts as a liaison with business partners and clients in performing client onboarding and product/solution implementation within specified timeframes
• Consults and collaborates with sales officers, operations units and clients to ensure client requirements are fully met per services/products requested
• Organise all internal and external project related activities, including pre-sales and RFP support, to ensure a timely and smooth client onboarding/ implementation process
• Takes end to end ownership of implementation deliverables, including ensuring to achieve positive client experience
• Independently coordinate a variety of complex and technical implementations of new or enhanced services which may cover multi-jurisdiction and multi-products. This includes but not limited to, receiving appropriate executed documents prior to service implementation from sales and preparing the necessary implementation with complete, accurate information
• Responsible in handling internal audits deliverables, procedure updates, business continuity related matters and inter-affiliate billings
• Maintain high standard on internal controls to ensure risk mitigation protecting the client and the Bank
• Performs related control/risk mitigation deliverables

Skills:

• University degree
• Minimum 2 to 3 years’ working experience in Financial / Banking industry, providing implementation support, account maintenance related support to corporate clients
• Strong practical experience and understanding in Payment formatting and standards
• Good understanding around Malaysia’s Foreign Exchange Policy to facilitate implementation for payments’ file formatting especially for Purpose of Payments
• Experience in implementation , product management , project management, account maintenance and onboarding and/or operations
• Possesses a track record of corporate banking product or account onboarding, focused on the delivery of treasury service solutions for corporate clients and/or financial institutions
• Knowledge on corporate banking products, web-based electronic banking platforms and H2H solution, new account opening/onboarding, account maintenance and client documentations requirements
• Working shift is from Monday to Friday, 830am to 530pm, observing MY and state public holiday. There might be requirements to conduct system testing, if required