GE HealthCare Functional Application Leader - 

Remote, Remote 

71513376

This job is remote.Job Description

Essential Responsibilities:

• Utilize existing business domain expertise from USCAN Service or related GEHC Roles to perform deep functional analysis of the Siebel CRM Platform

• Provide timely support for periodic audits and day-to-day production support

• Engage with parallel teams to support interfaces with other systems including (but not limited) to GLProd, EOM, OFS, PQM, etc

• Root Cause, Test, resolve issues, create requirements, modify documentation, modify test scripts

• Detecting, triaging, and prioritizing issues with existing or newly changed requirements via independently driven process or via requests from other Siebel CRM Users

• Participate in all release process steps of Development Operations Release Cycles and Full cycle Change Controls

• End User training of USCAN Service CRM Users on Siebel CRM Processes and Navigations

• Responsibilities may not be limited to the above and are subject to change

Required Qualifications:

• Bachelor's degree from an accredited university or college or equivalent military training

• Existing Domain expertise and user experience on the Siebel USCAN Service CRM Platform

• Deep end user experience Process expertise from past roles in one or more of the following USCAN Service Roles and Service Content areas: Field Engineer, CSC Experience including Call Center, TSE, Service Operations, Master Data Set-ups including IB, Contracts & Service Sales, Inside Parts Sales, Depot Processes

• Ability to learn/understand other Siebel 8.1 CRM System Views, Data Flows & Service Business functions/processes in System Views

• Ability to think in detailed, discrete process steps to define testing process and to off-road and think out of the box to test and solve problems

• Ability to train other people both new and experience to navigate in Siebel

• IT Experience: Siebel CRM, MS Excel, MS Windows, Google Chrome

• Attention to detail, accuracy and record keeping of work performed

• Ability to take direction, then work independently and follow-up

• Ability to work flexibly/remotely for minimum 40 hours per week with consideration to global team member hours including some weekend hours

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, andadditional drug tests or background checks(including a federal government background check if assigned to support a contract with the federal government).

Preferred Skills:

• Siebel, Oracle, Mobile Applications, ServiceNow, ALM, CHU & PQM, UX Design.

• Previous USCAN Service and Field service communication experience.

• Potential for some flexible hours to support engagement with global partners.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.