GE HealthCare Field Service Engineer Brooklyn NY 

Japan, Bunkyō 

712045906

• Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.

• Completing Preventative Maintenance and Field Modification Instruction.

• Ordering and managing repair parts cycle times.

• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.

• Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

• Maintaining tools and test equipment properly and ensuring they are calibrated.

• Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.

• Managing vendors’ service delivery processes in compliance with GE Healthcare policies.

• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.

• Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.

• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.

• May include training of clinical staff on designated equipment.

• Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology, equivalent military education or Associates Degree with 2 years experience servicing electronic equipment, 3 years of relevant experience combined with successful completion of the GEHC Field Service Engineer Apprentice Program, or a High School Diploma/GED and 12 or more years experience servicing electronic equipment.

• Experience interfacing with both internal team members and external customers as part of a solution based service process.

• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

• Experience troubleshooting and responding to customer concerns.

• Must be able to meet customer vendor credentialing requirements.

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.

• Six Sigma trained/certified.

• Able to establish good relationships with customers and staff.

• Adapts to the team and builds team spirit.

• Keeps up to date with competitor information and market trends.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.