Boston Scientific Supply Chain Associate 

Vietnam, Ho Chi Minh City 

711686924

Job Responsibilities

• Support daily operational tasks, including placing and processing orders, tracking shipments, providing status updates, and maintaining accurate documentation.
• Respond to customer inquiries via phone, email, or chat promptly and professionally.
• Maintain and update customer and order records in the BSC system to ensure data accuracy and completeness.
• Provide updates to customers regarding the status of their orders and any changes to delivery timelines.
• Coordinate with internal teams (e.g., logistics, warehouse) to facilitate smooth order processing and accurate status reporting.
• Monitor inventory levels and communicate with the warehouse to ensure timely order fulfillment.
• Assist in preparing reports and conducting routine data entry tasks as needed.
• Drive process improvement initiatives to enhance operational efficiency and customer satisfaction.

Requirements

• Bachelor’s degree in Supply Chain Management, Logistics, or a related field.
• 2–3 years of experience in supply chain management within FMCG, medical equipment, or pharmaceutical industries.
• Verbal and written communication skills in both Vietnamese and English.
• Proven experience in customer service or customer care operations is a plus.
• Familiarity with local customer service standards and policies.
• Proficiency in MS Office applications, particularly Excel; experience with SAP systems is an advantage.
• Ability to work effectively in a fast-paced, dynamic environment.
• Strong organizational skills and attention to detail.
• Experience working with cross-functional teams (e.g., logistics, warehouse) is preferred.