Bank Of America Team Leader 

India, Tamil Nadu, Chennai 

71159052

Process Overview*

Global Investigations process deals with handling of payment related queries received from banks, internal BOA departments, and customers, Nostro outstanding & returned payments. All queries require detailed analysis & resolution as per standard timelines. The team handles Investigations for all currencies arising for Asia, EMEA & US regions.

Job Description*

This is a Verifier/Investigator role who must thoroughly understand the Investigations Procedures and have a good understanding of all the case types. He/She should be already a Verifier, potential Verifier or a quick learner who can take up the role immediately.

Responsibilities*

• Handle all case types including complex/escalated cases until proper resolution by contacting banks/departments via swift, email, phone call
• Perform Verification of Accounting and Correspondence for all case types and product types with utmost urgency and priority
• Must be top performer in Productivity and Accuracy in day to day processing of work
• Must be able to handle cases with complete resolution and without aging.
• Co-ordinate with teams onshore/offshore to expedite the case resolution with customer focus
• Identify training gaps in the team and conduct refresher training within the team
• Actively participate and contribute in Team huddles and other process discussions keeping in mind business priorities over other things
• Work methodically as per defined procedures and highlight anomalies as per recent changes in the process to ensure procedures are updated as required
• Actively get involved in the Projects / Business Priorities of the year and deliver the same as per roles and responsibilities assigned with full ownership and accountability
• Bring in Process improvements to simplify and standardize process flow, reduce NVA steps, reduce risks, demand reduction ideas, improving Metrics, etc. which should give significant benefit for the process in terms of efficiency and time save
• Escalate issues to the Leadership team as they arise – any potential losses and escalations.

• Assist the supervisors in preparing various process reports

Education*

• Graduation / Post Graduation - Preferably Commerce (B.Com) or MBA (Finance).
• Certifications - NA

Experience Range*

• 5 to 7 Years of relevant experience

Foundational Skills*

• Good Communication Skills, both verbal and written
• Must be in a Verifier role or Potential Verifier in near future
• Must have 5 to 7 years relevant work experience
• Be thorough with Payment Concepts. i.e., MT 103/202/202COV and Swift standards and ISO XML

Desired Skills*

• Ability to multitask , prioritizing urgent items & meet stringent cut-offs
• Organized, methodical and customer focused
• Ready to stretch when required
• Willingness and able to own tasks to completion
• Flexible and adaptable to changing demands and shift timings
• Should be a Team player
• Ability to meet deadlines and achieve agreed targets

EMEA / US (Flexible to Night Shifts)