GE HealthCare Staff Software Engineer 

India, Karnataka, Bengaluru 

710667719

A signing bonus is also available as part of the total offer package.
Essential Responsibilities:

• Key linkage between Region technical performance and USCAN Technical Support.

• Oversee systemic process of field response to proactive, system-generated alerts.

• Provide feedback on remote technical support to customers.

• Drive dependence upon remote tools such as RSvP, SynerGE, “Gameplan” and CHU process to drive service effectiveness and limit onsite trips.

• Support Field Engineers utilizing innovative technology solutions to drive productivity and quality.

• Be part of an integrated “One Service” response team within the field to include regular on-site, face-to face engagement with Market Teams to support installations and customer escalations (CSOs) as appropriate.

• Contribute knowledge to and help maintain the current KMS (Knowledge Management System) while driving innovation to develop tomorrow’s tools.

• Contribute to the improvement of productivity tools through idea generation, workout attendance, and small projects as required, including focus on material spend efficiency.

• Act as change agent/field "expert" for these programs and monitor New Product Introduction product performance developing credibility with Product Engineering along the way.

• Gather data and share information with Product Operations and Modality Engineering groups to drive product ease of serviceability.

• Identify field process improvements that drive first call resolution excellence.

• Support field-based technical training and instructor lead training at HCI as needed and drive use of remote diagnostic troubleshooting tools to qualified field personnel; fulfill role as Adjunct/Coach/Expert within a Region.

• Be supportive of Service of Tomorrow strategy deployment.

• Drive meaningful reductions in “Time To Up”, “Hours Applied” and “Material Consumed” per capita IB vs peer regions.

Required Qualifications:

• Minimum 7 years of Field Service Engineering experience with the repair and maintenance of Siemens CT including the Force/Drive, Go, Definition, and Sensation.

• Must be able to meet the physical demands of the job as it pertains to onsite repair, installations, and escalations on an as-needed basis.

• Deep technical acumen in one or more healthcare modalities.

• Demonstrated ability to handle/resolve complex technical issues and apply expert-level knowledge to applicable systems.

• Excellent multi-tasking skills to manage complex remote trouble shooting process.

• Exceptional customer-facing communication skills

• Ability to stay calm under pressure.

• Ability to travel up to 20% or more as required to customer sites, training and other HQ sessions.

• Flexible to work other shifts to coverage vacations, holidays, and emergency situations.

• Legal authorization to work in the U.S. is required. GE Healthcare will not sponsor individuals for employment visas, now or in the future, for this job opening.

• Capability to identify and drive improvements in efficiency within the modality across routine service delivery, installations, and upgrades.

• This individual needs to live and work in Central Florida Region.

Unique to Siemens CT RSE’s:

• Preference will be given to those with formal training and expertise on the latest Siemens CT platforms.

• Preference may be given to those who are also trained on the latest Siemens PET/CT and/or MR products.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.