SAP Senior Services Engagement Engineer 

Turkey 

710437254

The TQM demonstrates a premium level of enthusiasm and understanding of the:

• Customer’s strategy and requirements
• Customer's solution landscape
• Customer’s business processes
• Customer’s industry

Responsibilities

• Develops and maintains a strong customer relationship and works to be recognized as a Trusted Advisor providing unbiased guidance, ensuring empowerment of the customer team
• Plan and execute SAP Premium Engagements service plan as needed to drive success on the customer’s digital transformation roadmap,
• Analyze and understand customer situation/requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics
• Setup, govern the Engagement and plan/coordinate/monitor/support Premium Engagement services based on the customer situation/requirements, solutions, create a value proposition, secure customer alignment, contracts, including working with account teams, solution or industry experts, partners, executives, and delivery support teams
• Manage engagement quality and execution of Premium Engagement services, including governance, top issue/escalation management, executive reporting & presentations, resource staffing, procurement, contract management, and services delivery
• Plan, coordinate engineering services or resources for end-to-end projects or focused phased activities, including design, optimization, assessment, technical integration, validation, operations, escalations, empower training, and workshops
• Identify top issues, define the associated action plan & drive the resolution process, always providing the customer with immediate help in crisis situations
• Manage Escalations and critical situations, Instruct customer on SAP's Support processes to drive efficient incident resolution
• Actively support the PE business growth , pre-sales activites in alignment with he account team and SAP strategy

Requirements

• Bachelor or Master’s Degree: Science, Tech, Engineering, Math and / or equivalent experience in the field of technology.
• 10+ hands on experience on SAP Solutions / Techchnology /development as a senior expert Industry/ operation management /project management skills/experience is an asset,
• Fluency in English and Turkish
• Broad understanding of SAP Solutions
• Broad understanding of SAP Solution Manager/Cloud ALM strategy and scenarios
• Understanding in SAP strategy including service portfolio & Cloud transformation
• Strong business acumen and presentation skills, C-Level communication skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy, and professionalism, and is highly customer service oriented with strong customer management skills
• Proven problem-solving skills and strong work ethic are required

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