Honeywell Lead Customer Support Management Professional 

Singapore 

709618465

Responsibilities

• Managea MOS that utilizes enterprise tools to drive right and fast customer solutionsand improve overall customer satisfaction on our key customer surveys
• Drive cross functional projects through the identification of patternsinterconnecting with the other leaders to solve complex customer problems whereit requires several functions to drive timely resolution and or projectsrequiring involvement from global resources.
• Influence functions outside of C&PS to drive improvements that impactHoneywell's ability to meet contractual commitments
• Drive execution of key C&PS Processes to enable the organization tosuccessfully support customers and improve their experience
• Demonstrate excellent process knowledge and demonstrate ability to implementprocess rigor through organizations
• Provide leadership and support to a diverse Customer Core Team
• Collaborate with cross-functional executive leadership to provide customerand program updates, drive process improvements and drive customer solutions.

Requirements:

• Bachelor's degree in business, Engineering or related field
• Minimum 5 years of experience in Business, Customer Support, Engineering,Operations, Supply Chain and/or Program Management
• Minimum 3 years of experience in a direct customer facing role
• Minimum 3 years of leadership experience

We value

• Six Sigma Blackbelt certification
• PMP certification
• HOS and or sales experience
• Demonstrated partnering skills with key internal and external customers
• Ability to quickly adapt to differing leadership styles across multiplecustomer business teams
• Demonstrated strong bias for action and strong internal network.
• Ability to drive change within peer group and with customer business teamsresulting in a higher level of consistency across teams and an elimination ofnon-value added activities.
• Strong verbal and written communications skills.
• Ability to present complex technical and support issues at peer and executivelevels (internal/external customers).
• Demonstrated ability to develop people and recruit top talent - StrongLeadership skills and ability to effectively influence throughout all levels ofthe organization across multiple functions - Strong Program Management skillsand financial & business acumen.
• Proven track record of effectively managing diverse, global teams - Businessacumen on contractual requirements.

• JOB ID: HRD237067
• Category: Customer Experience
• Location: Menara Prima 24th Floor Block 6.2, Jl. Dr.Ide Anak,Agung Gde Agung, RT.5/RW.2, Kuningan Tim., Kota Jakarta,Jakarta,JAKARTA,12950,Indonesia
• Exempt