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Dell Service Delivery Engineer I6 
Philippines, Taguig 
709459361

19.09.2024

Service Delivery Engineer 2

  • Leads solutions and operating procedures within the group.
  • Considered a subject matter expert within the group.
  • Provide solutions and develops approaches to a variety of highly complex problems and determine technical objectives without direction.
  • Frequently collaborates with other IT Support groups.
  • Leads process improvements, identifies inefficiencies, and reports them to management; Assists management in coordinating and conducting team meetings and group discussions.
  • Works with end customer to drive service improvement initiatives to continually improve IT and user experience.
  • Understands and develops the ticketing system at a level capable of monitoring workflow, ensuring correct usage, and defining the scope of reports.
  • Measures and analysis trends and identify innovation and efficiency opportunities.
  • Will be asked to conduct training to other technicians or non-technical employees.
  • Manage functions such as shift schedules, training, research issues, ad hoc reporting, and client escalation.

Skills:

  • Highly skilled in hardware, software and/or operating systems environment
  • Ability to influence others to achieve results
  • Advanced mentoring/Coaching skills
  • Good knowledge of appropriate networks, products and protocols
  • Advanced troubleshooting skills
  • Advanced customer Service skill

Education and Experience:

  • Typically requires 6+ years of related experience
  • ITIL & MCP/ MCSE/other hardware certifications.