Responsibilities
- Conduct real-time surveillance of electronic trading activity in ICE Futures products
- Provide training on the ICE website, trading platform functionality, and specific trading information for OTC and futures markets
- Provide quick responsiveness to customers, offering functionality support and troubleshooting to resolve issues
- Support both new and existing companies in efficient use of our proprietary systems, resolving issues, problem-solving, and training
- Monitor the health and usage of our systems, escalating recurring or high-priority issues
- Produce operational reports to provide metrics and tracking of queries
Knowledge and Experience
- College degree or equivalent work experience in a customer-focused environment
- Knowledge of commodity markets, financial trading, or equity brokerage business; exposure to futures markets a plus
- Outstanding problem-solving and analytical skills, attention to detail, and ability to multitask
- Strong communication skills with demonstrated interpersonal skills
- Team player, with commitment to service to our customers and their needs
- Working knowledge of at least one of Salesforce, ServiceNow, MS Office
