BMC Staff Technical Support Analyst 

India, Maharashtra 

705986455

• You will be managing customer expectations and competing priorities and conducting research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned.

• You will be escalating issues and works directly with Research and Development to resolve complex support problems.

• You will be using professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways and exercising systematic proficiency in some specialized skills which display depth and breadth within a single BMC application OR several BMC applications/technologies.

• You will be troubleshooting intermediate to advanced problems and recommends appropriate actions and providing support case follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues

• As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems.

• You can embrace, live and breathe our BMC values every day!

• You have 4+ years of experience handling BMC Remedy ITSM across modules ARS/SRM/SLM/ SmartIT/Smart Reporting/CMDB/DWP/SSO customers from consultancy and support standpoint.

• You have in depth troubleshooting and analytical knowledge in these BMC product areas.

• You have bachelor’s degree from any stream – Full Time

• You are comfortable with Periodic weekend work (will likely be required).