NICE Salesforce Administrator 

Philippines, Manila 

70536006

How will you make an impact?

1. Administer Salesforce system, including user roles, security settings, profiles, workflow rules, and data integrity.
2. Collaborate with various teams to ensure effective reporting, manage ad hoc requests, and enhance report/dashboard usability.
3. Oversee dashboards, reports, forms, templates, custom objects, and layouts.
4. Promote Salesforce adoption through documentation, support, and training for users.
5. Maintain data quality through regular reporting, analysis, de-duplication, and process improvements.
6. Provide first-level support for issue resolution and escalation across teams.
7. Design and implement custom features, evaluate third-party solutions and stay updated with Salesforce release features and special projects.

Note:Remember, this job description isn't exhaustive. Employees may be asked to handle other reasonable business duties assigned by their supervisor or management. The organization also has the flexibility to adjust job duties as needed.

Keep in mind that this role might entail overtime, and working during non-traditional hours like nights, early mornings, and weekends. Additionally, being on-call may be required.

Have you got what it takes?

1. Bachelor's Degree from 4 Year accredited College/University, or equivalent experience.
2. 4+ years' experience, a business analyst and/or service and support role.
3. 4+ years of experience with operational support using Salesforce.com.
4. 4+ years of experience in Salesforce.com CRM Application Administration.
5. Salesforce certification is a plus!​

You will have an advantage if you also have:

1. Demonstrated proficiency in user security, profile and role management, custom objects, workflow and validation rules, email templates, formulas, dashboards & reporting.
2. Must be experienced in Microsoft Office applications, including MS Word, Excel, Visio and PowerPoint.
3. Must be detail-oriented and have strong problem-solving and analytical skills.
4. Excellent verbal and written communication skills are essential.
5. Able to meet deadlines, communicate delays, clarify ambiguous situations.
6. Ability to work in a dynamic, fast-paced environment and pick up new skill sets quickly.