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Bank Of America GB & GM AML Refresh Enablement Ops – UAT Bilingual - Spanish Required United States, North Carolina, Charlotte 704244011
This job is responsible for providing moderately complex research, reporting, and analytical support for the delivery of end-to-end support for Global Markets sales, trading and underwriting business for securities, foreign exchange, fixed income, exchange traded derivatives, and over-the-counter derivatives across multiple Lines of Business. Key responsibilities include carrying out duties under general supervision and assisting teammates while following established procedures.
Responsibilities:
Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
Performs QA activities including executing on controls, managing cases, and reporting results
Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
Maintains accuracy of client portfolio using internal and external comparison tools
Performs research and conducts moderately complex analyses using established techniques, including transactions that require special handling and exception handling
Explores methods to enhance processes, further reduce risks, and boost client experience
Partners with colleagues on the trade and sales support teams, as well as external agents
Creates reports and liaises with internal partners to ensure proper client reporting and assist with regulatory reporting
Escalates potential risks and exposures to manager in a timely manner
Assists with ad-hoc projects, new processes, or initiatives requiring coordination among subject matter experts representing multiple product areas or functions
Required Skills:
Bilingual - Spanish Required
Exemplary verbal and written communications skills
Documented experience performing in a process-oriented production environment that changes periodically
Familiar with MS Office Suite (Excel/Word/Outlook/Access)
Work in a team environment
Organize work, prioritize tasks and handle multiple assignments simultaneously
Successfully meet tight deadlines while ensuring data accuracy and integrity
Work and execute with minimal supervision or remote management
Attention to Detail
Critical Thinking
Data Collection and Entry
Recording/Organizing Information
Research
Fraud Management
Interpret Relevant Laws, Rules, and Regulations
Problem Solving
Quality Assurance
Risk Management
Adaptability
Customer and Client Focus
Prioritization
Result Orientation
Written Communications
Desired Skills:
College degree (Associates or higher) or comparable work experience
Experience working within a highly productive team, within a fast-paced environment
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