Bank Of America Assistant Vice President / Production 

Japan, Itabashi 

702984940

• Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
• Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
• Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
• Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
• Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
• Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Responsibilities:

• Providing high class support to end-users for all electronic trading issues
• Ownership and delivery of on-boarding support of or processes into the MAPS organization
• Provide professional support with domestic Japanese clients to support client onboarding
• Build and maintain strong partnerships with business stakeholders, application development teams and infrastructure contacts
• Monitoring of critical trading system environments
• Troubleshooting system issues in a high demand environment
• Proactive identification and resolution of problem hotspots
• Identification of stability issues and owning/driving improvements
• Tracking of support effort to enable effective issue hotspot reporting
• Release implementation and enforcement of change management policy
• Incident Management and Problem Management
• Productivity Improvement - Identifying opportunities to simplify and improve processes

Required Skills

Required:

• Experience with exchange connectivity and troubleshooting
• Knowledge of the main client B2C (e.g. Tradeweb, Bloomberg) and interdealer D2D markets (e.g. MTS) software
• Knowledge of the Rates eTrading business – Products, flows, Pricing, RFQs trading principles
• Understanding of Infrastructure disciplines (networking, server, storage, messaging)
• Enterprise Monitoring – ITRS Geneos, Splunk
• Excellent communication skills and a sense of urgency essential
• Operating systems – Linux primarily - ability to navigate the operating system
• Performed in a role that demonstrates application of the key ITIL principles Incident, Problem, Service Request and Event Management etc.
• SQL (intermediate level: multi-table joins, grouping results, stored procedures)
• Job scheduling (Autosys, Crontab)
• Resilience – must be resilient and confident working in a high pressure Front Office trading environment
• Professional spoken and written business level Japanese and English proficiency

Required business expertise would include:

• Product knowledge – Preferably a Rates eTrading subject matter expert with a demonstrated history of supporting the following: Request for Quote flows, Government Bonds, Agency and Supranational Bonds, Interest Rates Futures, Interest Rates Swaps, Inflation-linked Bonds
• Pricing/Valuation knowledge yield curves, funding curves, bond and swap pricing
• Interdealer (D2D) and Client (B2C) markets connectivity and flows
• End-to-end knowledge of different trade-lifecycles (e.g. a client negotiation, order placed on interdealer market)

Desired Skills:

• Scripting languages: Unix Shell, Python
• FIX protocol
• Awareness of the regulatory environment (in particular MiFID II)
• Splunk / AppDynamics