SAP Support Engineer 

Mexico, Mexico City 

702872373

Ensuring Day to Day quality service delivery by:

• Defining and tracking various service quality KPIs and SLAs for our customers
• Working together with the team towards improving several day-to-day operational tasks
• Supporting leads on different improving initiatives
• Driving projects and programs related to process improvement initiatives on the daily operational activities.
• Able to coordinate and orchestrate the work between the teams.
• Able to build up quality management reports for operations teams - Strong collaboration with different regions.

Requirements:

• 1+ years’ work experience in IT technologies.
• Good communication skills in English.
• Availability for operations and 24/7 delivery.
• Understanding of SLA/KPI tracking · Familiar with ITIL concepts of Service Management and Root Cause Analysis
• Management of multiple activities requiring cross team coordination

Nice to Have

• ITIL Certification
• Creation and reporting to executive managers.
• Able to communicate successfully at different levels of the organization.

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