You would provide architecture and design, use cases solution, and solution implementation advice.
You would also work with our Professional Services team and have a seamless handoff for broader service engagements. Partner with Product/Engineering Teams to understand the best recommendations to design a solution OR provide comprehensive feedback to them to better align our product to customer needs.
You'll serve as a counsellor and adviser to customers and a technical coach to co-workers, providing guidance throughout the Post-sales engagement. Since the CSM team is responsible for Product Adoption and Renewal Protection, your role assumes importance for Informatica's success.
Deliver compelling architectural blueprints, best practices, expert sessions, and scoped implementations to influence the strategic direction of customer adoption and lead customers through solution design for our SAAS products.
Participating in the continuous improvement of Informatica products by making technical contributions and by providing important updates from the field; collaborating with Customer Support and Engineering/Pr nt.
What We'd Like to See
Be a technical coach to your colleagues in the customer success team.
Prepare and deliver unique solution presentations or technical proposals.
Compose and publish external facing whitepapers, artefacts, case studies, architectural blueprints, blog posts, and articles for technical/industry publications.
Role Essentials
Bachelor's degree in computer engineering/Technology
10+ years of experience with one or more Informatica products in – IDMC Cloud Data Integration, Cloud Application Integration, Cloud Data Quality, Cloud Mass Ingestion
Perks & Benefits
Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
Flexible time-off policy and hybrid working practices
Tuition reimbursement program to support your and personal growth
Equity opportunities and an employee stock purchase program (ESPP)
Comprehensive Mental Health and Employee Assistance Program (EAP) benefit