EY ServiceNow-ServiceNow-Solution Architect-Manager 

India, Uttar Pradesh 

702580149

The Solution Architect is responsible for the overall design, mapping of client business requirements and ensuring smooth project delivery. The role is required to work with clients to assess current state processes and tools, identify ServiceNow platform solution options, define ServiceNow solution requirements, determine and define integration requirements, and develop overall architecture and implementation plans.

Key Deliverables:

• The CMDB Solution Architect will design, implement, and manage ServiceNow CMDB solutions to ensure alignment with ITIL best practices and organizational goals. This role involves collaborating with cross-functional teams to develop strategies for CMDB implementation, data integration, and configuration management.
• Lead and deliver requirements, scoping and design workshops, ensuring requirements are well documented.
• Develop and execute strategies for CMDB data modeling, CI lifecycle management, and data quality improvement.
• Work with stakeholders to integrate CMDB with various IT systems and data sources, ensuring accurate and up-to-date configuration information.
• Implement and maintain the Common Service Data Model (CSDM) to standardize and structure CMDB data, aligning with best practices and improving data accuracy and interoperability.
• Utilize ServiceNow Discovery to automatically identify and map IT infrastructure and cloud devices, ensuring the CMDB reflects the real-time state of the environment.
• CMDB module implementation experience or worked as CMDB as an Architect on 2 or more project is must.
• Provide expert level support and technical mentoring to implementation team.
• Maintain deep, comprehensive knowledge of ServiceNow’s capabilities and constraints.
• Support practice build efforts to include development of practice intellectual property (IP)
• Develop and present business case material for senior prospect and customer stakeholders. Create and deliver tailored presentations and product demonstrations
• Scoping and delivering Proof of Concept / Proof of Value engagements with prospects
• Responding to Request for Information/Proposal documents
• Act as the ServiceNow subject matter for CMDB/ITOM

Qualifications:

• More than 8 years of experience in the IT industry.
• Background and deep experience with ServiceNow are mandatory with accreditations covering the full range of ServiceNow products particularly CMDB/ITOM
• Engaging presentation style, with the ability to control and manage multiple presentation scenarios
• Ability to work under pressure and work on multiple campaigns at the same time
• CIS- Discovery/CIS-Service Mapping/CIS- Event management Certification

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.