EY FS Technology Consulting - Technical Delivery 

Ireland 

701316364

Technical Delivery Lead – Financial Services Consulting – Channels and Mobile – Manager / Senior Manager - Dublin

When you join EY FS Ireland, you will be working with the best people on the most complex financial service issues, helping to shape the future of financial services.
By joining the Technology Consulting team, you will work in high-performing teams that deliver exceptional client service, enabling organizations to grow, innovate, protect, and optimise their business performance – playing your part in building a better working world.

Your key responsibilities

We are seeking a seasoned Tech Delivery Lead with a proven track record in delivering multi-channel solutions across various customer and CRM systems. The ideal candidate will be responsible for leading the delivery of technology solutions that enhance customer engagement through multiple channels, ensuring that projects are completed on time, within budget, and to the highest quality standards.

• Lead the delivery of complex multi-channel technology solutions, ensuring alignment with business objectives and integrations across customer platforms.
• Manage the end-to-end delivery process, from requirements gathering and solution design to development, testing, deployment, and post-launch support.
• Collaborate with cross-functional teams, including business stakeholders, product managers, architects, developers, and QA analysts, to define project scope, goals, and deliverables.
• Develop and maintain detailed project plans, including resource allocation, timelines, and budget tracking.
• Serve as the primary point of contact for project status, risk management, and issue resolution.
• Ensure the application of best practices in project management, software development lifecycle (SDLC), and Agile methodologies.
• Facilitate communication and collaboration between internal teams and external vendors or partners.
• Provide technical leadership and guidance to the project team, fostering a culture of continuous improvement and innovation.
• Have experience operating in a fast paced, multi-vendor environment.
• Conduct regular project reviews and report on progress, challenges, and successes to senior management and other key stakeholders
• Stay abreast of the latest trends and developments in customer solutions to inform strategic decisions and project direction.

To qualify for the role, you must have:

• Bachelor's or master’s degree in computer science, Information Technology, Business Administration, or a related field.
• Minimum of 8 years of experience in technology delivery, with at least 3 years in a leadership role managing multi-channel solution projects with a blue-chip consulting firm.
• Extensive experience with Salesforce, Microsoft platforms (such as Dynamics 365 and Azure), EIS, and CRM systems.
• Strong project management skills, with certifications such as PMP, PRINCE2, or Agile methodologies (e.g., Scrum Master, SAFe) being highly desirable.
• Experience operating in a fast paced, multi-vendor environment.
• Experience in delivering business value from technology as well as communicating the value to senior business stakeholders.
• Excellent problem-solving, analytical, and decision-making abilities.
• Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Stakeholder Management and working collaboratively with Development and Testing teams to deliver high quality solutions that meet client and user business needs.
• Proven ability to manage multiple projects simultaneously while maintaining attention to detail and meeting tight deadlines.
• Experience with budget management and resource allocation in a project context.
• Knowledge of data privacy and compliance requirements relevant to multi-channel solutions.

Domain Areas:

• Channels
• Digital platforms and CRM
• Open and Core Banking
• Insurance and healthcare

Products:

• Salesforce – Sales, Marketing, Health, Service, Analytics clouds etc.
• Microsoft Dynamics 365 - Sales, Marketing, Health, Customer Service, Customer insight apps etc.
• HubSpot CRM
• Content management solutions
• Tealium / other customer data platforms

Have working experience one or more of the following tools:

• MS Office, Visio, Project
• Jira, Confluence
• SQL, XML
• MS Visual Studio
• Collaboration and Design tools

Ideally, you’ll also have experience in one or more of the following:

• Have ability to deal with ambiguity and uncertainty

• Conducting Workshops and interviews

We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support and coaching from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

Career Progression:

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

Inclusion & Diversity

We

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.