SAP Senior Services Engagement Engineer - Application 

Portugal 

701225679

As an Application Service Manager you will:

• Be responsible for ensuring that the CAS services provided to customers meet the highest standards of quality. (Promote CAS service quality excellence and one-stop CAS experience)
• Point out proactively optimization, innovation, adoption and potential improvements to customer
• Play a key role in driving customer engagement. Driving CAS engagement as a trailblazer and support up-sell SAP’s products and CAS service portfolio
• Be responsible for ensuring the successful execution of the CAS engagement
• Collaborate closely with other SAP stakeholders
• Be the central role in orchestrating communication end-to-end
• Oversee & Lead the entire CAS customer lifecycle, including transition, stabilization, operations, and offboarding. You will be responsible for managing the budget, ensuring service quality, and driving growth throughout the engagement.

What you bring (maximum character count 750):

• Bachelor's degree in IT & Business Management, Engineerings or a related field
• 3+ years of experience in customer account services, relationship management, or a similar role

• 5+ years of hands-on experience in at least one SAP Solution Area (e.g - S/4 Hana – FI, MM, SuccessFactors, BTP…)
• 3+ years experience in leading (global) teams as project manager

• Solid Knowledge in SAP Portfolio & Offerings
• Solid experience in SAP Implementation Projects / Project Management and/or Managed Services
• Excellent documentation, communication, facilitation and interpersonal skills
• Strong problem-solving capabilities in complex environments
• strong customer orientation, result driven and execution focus
• De-escalation skills
• English is a must

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