Responsibilities
- Perform monitoring for new events to open incidents
- Perform all levels of routine network analysis using scripted and automated checks.
- Coordinate hot hands and other activities with vendors
- Interact with advanced level engineering support
- Develop and propose solutions for the knowledge base
- Incident Management
- Proactive checkouts and monitoring to avoid service outages or limit their impact. Escalation for troubleshooting and fault isolation to restore service as necessary.
- Operational Readiness for New Services
- Completing checklists that support pre-production deployment of network services. This includes assurance that Network Operations has updated management for all related network components, is performing pro-active routines to ensure optimal network health, understands the service and it’s dependencies, and the staff is capable of performing established recovery procedures.
- Change Management Planning and Configuration Implementation
- Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Network Operations and support for those implemented by Network Engineering.
- Service Requests, Network Maintenance, and Operational Support
- Executing requests for analysis or support. Representing Network Operations’ strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health.
- Process Improvement
- Specific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service.
Knowledge and Experience
- Bachelor’s Degree in Computer Engineering or related field. 3+ years or experience in lieu or educational credentials.
- Knowledge of routing protocols and concepts (OSPF, BGP, etc.).
- Knowledge of TCP/IP, Layer 2 and 3 switching.
- Position requires attention to details, and excellent written and verbal communication skills.
- Ability to work in a team-oriented environment is essential
- Weekend and off hours support is required
- Solid understanding of multicast and troubleshooting techniques
- Working knowledge of how to use management tools
- JNCIA, CCNA, or equivalent knowledge is preferred.
- Financial industry experience is preferred.
