BMC Onboarding Customer Success Specialist 

Mexico, Jalisco 

699877164

CareerArc Code

• Raise the bar for the overall BMC customer experience through seamless, outcome driven engagement
• throughout the onboarding journey – with a focus on the user portion of that journey
• Be the change agent force that continuously advocates for and on behalf of the customer, providing unbiased,
• actionable, customer-driven feedback to BMC product and sales leadership
• Provide real-time visibility into the overall status and health of BMC’s customers
• bmc.com
• Maintain a real time understanding of BMC’s customers and their adoption of our products

• Ensure a consistent onboarding experience for all customers
• Maintain enthusiasm while providing overarching coordination for all activities from the customer’s purchase
• until the have achieve a successful launch of our solutions
• Develop and nurture trusted relationships with the customer
• Demonstrate deep understanding of BMC products, core product features and use cases and their application
• within a customer’s complex environment
• Identify gaps (& opportunities) in the customer’s knowledge/utilization of BMC products consistent with their
• stated business goals
• Manage and track against key performance indicators for customer onboarding process
• Effectively deliver engaging enablement presentations, training, and a cadence of regular remote meetings,
• tailoring them to align with customers strategic business goals.
• Ability to relate the product to value and expected customer outcomes in an easy-to-understand,
• implementable adoption plan that will help guide our customers to achieve those outcomes
• Identify customer adoption challenges and risks to a successful launch

• Track all engagement and touchpoints with accounts and provide continuous, unbiased intelligence on status
• of customer’s overall health
• Demonstrate a solid appreciation for the implications of customer adoption on BMC Net Revenue Retention
• Rates (NRR)
• Capture and provide targeted feedback into the BMC R&D teams to ensure critical mass customer feedback on
• BMC solutions is appropriately addressed in future innovation
• Champion on behalf of the customer for product improvements and product advancements
  

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