Wells Fargo Senior Credit Product Portfolio Specialist 

Ireland, Dublin 

699409861

In this role, you will:

• This role is responsible for credit portfolio management to meet the long-term financial objectives and risk tolerance for commercial banking clients. Serves as a key member of a client’s deal team.
• Daily operational support - Manage invoice issues-queries (EDI Incomplete Reports / Manual Booking), resolve with customer cash applications queries ( Unapplied Cash, CN & Unidentified Cash), submit fee waives & refunds requests.
• Vendor support – Reviewing / approving held vendor orders. Timely processing of increased credit line requests to Underwriting.
• Independently resolve moderately complex situations while developing a sound understanding of policies, procedures, and compliance requirements to meet business objectives and partner with senior peers for more complex issues. Resolve complex customer inquiries, billing errors, and disputes.
• Perform regular portfolio reviews to manage risk and lead problem loan resolutions, where applicable.
• Various internal portfolio/commercial reporting requirements.
• Collaborate and consult with peers and functional partners to resolve client servicing requests and inquiries related to their product
• Manage dealer onboarding phase (Coms / running of the contract)
• Support Relationship Management with ad hoc reporting/tasks/ and attend dealer / vendor meetings as required.
• Support Relationship Management team with account retention by assisting business growth. Assist in obtaining customer financial reports where required & participate in underwriting process.
• Focus on providing exceptional external and internal customer service – team player.
• Proactive in identifying system & processimprovements/efficiencies.
• Develop working knowledge and undertake cross-training to support team members, providing cover during illness and holidays to maintain a strong customer experience.
• Engage is cross functional projects
• Logging complaints and support resolution

Required Qualifications:

• Experience in secured or specialized lending relationship management or portfolio management, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Background in Finance / Banking / Factoring / Customer Service
• Exceptional administrative skills and strong attention to detail – ability to manage and organise multiple work streams simultaneously, maintaining an excellent degree of accuracy.
• Strong communication and influencing skills in all mediums with the team & wider business – adapting content according to the audience. Develop relationships at all levels, work flexibly, share ideas and challenge self & others. Ability to relay required information clearly and succinctly to the customer; ability to listen to the customer and answer queries in a clear, diplomatic, and articulate manner; communicate directly with customers, vendors, Commercial & Risk contacts.
• Exceptional organisational skills – Effective time management in a fast-moving and demanding environment, planning, and working to tight deadlines, sharing any roadblocks or delays which can impact the customer or business performance. Ability to adapt in a changing and demanding environment.
• Experience of supporting projects, particularly in respect of process improvements and simplification. Demonstrate ability to work to a plan and provide regular progress updates.
• Highly self-motivated, competent of working independently, whilst retaining a committed ‘team’ attitude. Understanding effect of own deliverables on that of others and acting as required to prevent negative impact or delays.
• Microsoft products – excel, word, power point, outlook
• Understand products/services offered
• Work within the framework of company regulations e.g. data protection, always ensuring compliance
• Second language is desirable but not required.

Job Expectations:

• Strong ability to plan workload effectively, prioritising and achieving all deliverables within given timescales, identifying and escalating concerns at an early stage.

• The ability to establish strong partnerships at all levels and the ability to influence key stakeholdersinternally/externally.

• Willingness and ability to work flexibly and support wider team where required.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.