GE HealthCare Technical Support Engineer - ARC/MIC 

Mexico, Mexico City 

698749859

This role supports the Eastern Time Zone – Work Schedule: M-F 8am–6pm EST with on call rotation.This is a remote role where you will work out of your home office. The successful candidate will need to reside in the United States, supporting Eastern Time Zone working hours, with the ability to work from home in a dedicated office space, free from distraction with a high-speed internet connection
Responsibilities:

• Provide remote and on-site technical support for Patient Care Solutions productsfor Anesthesia, Respiratory and Mother Infant Care modalities..

• Use successful, effective field experience and knowledge to provide technical support to FE’s, CST’s, and customers that may include both remote and onsite support.

• Utilize the GEHC escalation process as needed, working closely with local customer and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner.

• Utilize “Gameplan” tool to drive Service effectiveness.

• Contribute to the improvement of productivity tools through idea generation, workout attendance, and small projects as required.

• Within project engagement, act as a change agent/ field ""advisor"" in areas such as product serviceability and reliability, quality trend analysis, productivity program development and implementation, national modality program execution and new product introduction support.

• Work with Modality / Service Engineering, Product Engineering and field support specialists to drive product quality, serviceability, and resolve formal customer escalations.

• Coach and train FE's to ensure that technical and customer skills are up to date and meet the needs of the business. On occasion may serve as subject matter expert (SME) for FE modality training through the Service Quality Standard (SQS) training curriculum.

• PM work, PM cycle time, remote TTR work, field based technical training to support use of remote diagnostic troubleshooting tools and processes in the field.

• Travel to customer sites and support installations, FMIs and customer escalations (CSOs).

• Maintain and enhance modality knowledge, such as: Networking / Dicom / Insite / PACS / OS field service experience, knowledge of legacy PCS products. Knowledge and experience using Common Service Desktop, CRM and other remote tools as required.

• Ability to work M-F 8am-6pm EST with on call rotation

Required Qualifications:

• High School Diploma/GED AND 8+ years of experience servicing mechanical and/or electrical equipment, OR…Associate’s or Bachelor’s degree in Electrical, Mechanical, or Biomedical Engineering, or related field AND 5 years of experience servicing mechanical and/or electrical equipment OR…Equivalent military education to Associates or Bachelor's degrees AND 5 years of experience servicing mechanical and/or electrical equipment.

• Minimum 5 years of engineering experience as an FE II and/or FE III, or the equivalent external to GE with regards to the repair and maintenance of anesthesia machines, ventilators, mother/infant care systems; demonstrated ability to handle/resolve difficult technical issues with advanced knowledge in applicable systems

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Desired Qualifications:

• Networking knowledge preferred.

• Demonstrated ability to handle/resolve difficult technical issues with advanced knowledge in applicable systems.

• Knowledge and experience using Common Service Desktop, troubleshooting, CRM and other remote tools.

• Ability to stay calm in various customer support situations.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Application Deadline: December 31, 2024