Amazon Data Center Support Engineer MEL - DCO 

Australia, Victoria, Melbourne 

698665865

Some of the key responsibilities you will undertake are:
Problem Solving:
- Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently
- Escalation point and technical troubleshooter for all Systems and problems
- Deep diving into Linux server issues
- XEN service virtualization troubleshooting
Technical:
- Troubleshoot technical issues on various platforms ranging from Systems through to Power/Mechanical
- Remediation of physical layer outages, both Systems & Network
- Remediation or recovery of physical power issues on racks
- Participate in Data Center power & cooling events
Operations:
- Meet 24x7 On-Call requirements and response during shift rotations.
- Install & configure racks of hosts in line with internal SLAs
- Triage & resolve trouble tickets for all devices in your region
- Data Center point of contact for all High Severity issues
- Physical replacement of server and network device parts
- Ensure correct rotation of parts & spares
- Interact with third party vendors & contractors
- Contribute ideas to improve operational efficiency
Project Management:Mentoring:
- Share knowledge and help educate less technical staff on the best practices related to all service owner issues
Hiring:
Learn more about our infrastructure here
Melbourne, VIC, AUS

- Remote Access: Console routers, IPMI, BMC
- Network Equipment Installation and Configuration
- Cisco IOS, NX-OS, JunOS
- Redundancy: Power feeds, ATS, Server Hardware, RAID, Network Connectivity
- Data Center Operations: Inventory Management, Hot/Cold Aisles, Security
- Participated in Project Management
- Experience or Knowledge of AWS products: EC2, EBS, S3 etc.
- Scripting: Bash, Python, Perl, Ruby (or programming languages)
* This position also has a physical component requiring the ability to lift & rack equipment up to 20 kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.
* This role involves covering 24x7 shift rotation
* Candidates must possess a valid drivers license and their own vehicle to travel between sites.