Vastdata Resident Customer Success Engineer - Memphis TN 

United States, Tennessee 

697168517

THE ROLE:

• Onsite, at the customer office, in Memphis, TN (no option to work remotely).
• Technical Excellence.
• VAST Data product expert.
• Accountable to complete daily technical operations and escalations including direct work on technical support issues to full resolution and closure requiring interfacing with customer and development teams.
• Perform customer installations, upgrades, and expansions.
• Lead and coordinate regular monthly and quarterly customer review meetings.
• Become a VAST Data product expert.
• Trusted Advisor to customer technical team and internal account team
• Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products.
• Ability to perform daily technical operations and escalations including direct work on technical support issues to full resolution and closure.
• Submit and manage Feature Requests and/or Bugs into product marketing and development teams.
• Support and guide VAST data account teams on account technical status and activities.
• Lead and coordinate regular monthly and quarterly customer review meetings.

REQUIREMENTS

• Overall 5+ years of experience in customer-facing, post-sale positions working with complex storage solutions.
• Independent, with ability to manage own time.
• Knowledge and working experience in common Linux system administration tasks and Linux OS in general.
• Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
• Scripting and programming - bash scripting is required, and familiar with one or more other programming language
• Significant experience required in the areas of file systems and scale-out NAS Implementation
• An advantage to candidates that have In-depth knowledge and hands-on experience with S3 and high-performance computing.
• Excellent business written and verbal communication and presentation skills.
• An advantage to candidates that have hands-on lab and hardware management experience.
• An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up.
• MS or B.Sc. in CS, CE, EE or related fields.
• Ability to be onsite at the customer office five days a week.
• Working nights and weekends, as needed.