JPMorgan Operations Procedure Management Associate 

Poland, Masovian Voivodeship, Warsaw 

695306415

As an Operations procedure writer you will be responsible to understand the customer journey process defined by our design teams, familiarize with the build and draft the procedures, knowledge articles, how to guides, FAQ documents delivered as part of the process. The role involves to co-ordinate with multiple stakeholders to extract the inputs required to draft the documents, review with relevant stakeholders and get the sign-off.

Job responsibilities:

• Establish/Create/maintain procedures for day to day BAU activities within knowledge bank
• In-depth documentation and timely completion of all process and procedures
• Conduct gap analysis on any new regulations or changes within any regulations alongside procedures and ensure to update the same in centralized knowledge bank
• Work closely with the change mgmt. team to incorporate any changes during stead state of the project
• Collaborate with process engineers and customer service teams, subject matter experts to establish the need and terms of terms of procedural changes
• Record keeping of all the procedure in central repository or knowledge bank
• Develop requirements specifications according to standard templates using natural language
• Serve as the conduit between the customer service, support teams, business units and develop procedures & processes.
• Elicit project or initiative requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding of all procedural changes
• Proactively communicate and collaborate with external and internal customers to analyse information needs and requirements

Required qualifications, capabilities, and skills

• relevant industry experience in documentation mgmt./ record keeping
• Preference given to candidates with procedure writing exposure
• Accelerated skills in MS Office, including Excel and Access
• Strong analytical and time management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, including executives, managers, and subject matter experts
• Demonstrate organizational skills and ability to handle working within strict timelines
• High level of professionalism in leading groups and process improvement initiatives
• Experience in using enterprise-wide requirements definition and management systems and methodologies
• Business level of English Language skills proficiency