JPMorgan Procedural Documentation Specialist 

Poland, Masovian Voivodeship, Warsaw 

695306415

Job responsibilities:

• Develop, manage & execute procedure project from initiation through delivery
• Document processes procedures, how-to-guides, and knowledge guides and publishing them in the central repository or knowledge management tool
• Collaborate with process engineers, product owners, customer service teams, subject matter experts, and external stakeholders to establish the need and terms of procedural changes
• Work with the change management team and other stakeholders to deliver procedures and how-to-guide changes.
• Elicit project or initiative requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions etc. and critically evaluate information gathered from those sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding of all procedural changes

Required qualifications, capabilities, and skills

• Relevant industry experience in documentation mgmt./ record keeping, experience in procedure writing or technical writing
• Strong analytical and time management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, including executives, managers, and subject matter experts
• Demonstrate organizational skills and ability to handle working within strict timelines
• Proof reading knowledge to translate the documentation from English to German would be a distinct advantage
• Accelerated skills in MS Office specially Word documentation

Preferred qualifications, capabilities and skills:

• Procedure documentation / writing experience for Processes within Operations area.
• Experience in using company-wide requirements definition and management systems and methodologies.
• Hands-on experience with any translation tool or application.