Boston Scientific Export Customer Care Representative 

United Arab Emirates, Dubai, Dubai 

693791772

Your responsibilities include:

• Manage logistics side of Order-to-Cash for assigned global distributors.
• Issuing export documentation in compliance with company’s policies and customers’ requirements.
• Ensure all shipments meet customer requirements regarding documentation, packaging and transportation while meeting the forwarder cut-off times.
• Build strong relationships with customers and internal partners, like trade compliance, operations, finance and legal support team. Support regional sales force and Business Unit Managers.
• Review and finalize documents for the bank for LC/CAD/ bank contract shipments.
• Contribute to continuously improving the service to customers and driving customer satisfaction.
• Participate in continuous improvement activities and project management with cross-functional teams.
• Address specific customer requests and enquiries and liaise with internal stakeholders as needed.
• Communicate effectively with internal and external stakeholders to keep them informed of status of the process and orders/ shipments.
• Maintain a correct and updated administration.
• Act as a team member in support of department objectives.
• Ensure compliance to the applicable procedures, local legislation and OFAC/BIS licenses when applicable
  

Must Have:

• Education level: Bachelor
• Customer Centric mindset
• Good interpersonal and communication skills.
• Multiyear experience in the area of Customer Service and Order-to-Cash process
• Experience with SAP and Excel
• Prior experience with customs and logistics management within a Free Zone environment.
  

Nice to have:

• Experience in handling Letter of Credit requirements
• Experience in export services and logistics
• Experience with Salesforce.com/Service Cloud
• Experience in MedTech industry
  

What we can offer to you:

• Working in an international environment
• Attractive benefits package
• A team-oriented company culture
• Excellent training/development programs
• Company with a purposeful mission