Job Summary
As a Quality Specialist within the Collateral CoE, you ensure loan documents adhere to QC standards. You refine liens, index documents, and capture essential metadata. You also pledge loans to FRBNY, maintaining compliance with regulatory requirements.
Job Responsibilities
- Oversee production workflow to avoid backlogs
- Conduct EOD checks for request assignment and processing
- Propose procedural changes to Manager and LOB head
- Disseminate process updates to team and revise procedures
- Develop resiliency plans for contingencies
- Diagnose root causes of productivity and quality issues
- Facilitate effective communication within team and partners
- Execute QC on Flood and Hazard Insurance requirements
- Manage collateral perfection and release QC
- Record FRBNY, Core, and Business metadata
- Pledge loans to FRBNY following document review
Required Qualifications, capabilities, and skills
- Possess a Bachelor/Master’s Degree with minimum 3 years of experience
- Exhibit customer service experience
- Demonstrate documentation and QC experience in banking
- Communicate proficiently both verbally and in writing
- Resolve problems and make decisions autonomously
- Investigate and respond to business queries
- Engage in process improvements
Preferred qualifications, capabilities, and skills
- Operate with limited supervision
- Thrive in a team environment
- Adjust to night shifts
- Leverage MS-office applications
- Utilize QC tools and analytics expertise