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IBM Customer Success Manager - Intern 
Malaysia, Selangor 
692670938

09.09.2024

Your Role and ResponsibilitiesIBM Internship program offers students the following benefits:
  • Get a basic understanding of IBM organization and, business processes & high-performance culture
  • An opportunity to engage in real assignments/projects
  • Excellent chances to develop personal skills such as teamwork, communication
  • A chance to fully integrate with IBMers and collate information about career direction
  • The potential to build contacts to help with future placement.

Job Description:

  • A ‘Day-in-the Life’ of a Customer Success Manager intern may include, but not be limited to:
  • Responsible for use case identification and value realization for Cloud & Cognitive Software (C&CS) Growth Offerings
  • Architects and co-creates MVP alongside customer practitioners
  • Drives increased usage and adoption for C &CS Growth Offerings
  • Demonstrates the value of C&CS Growth Offerings to the customer and identifies additional opportunities for adoption.
  • To be successful in this role, you will need:
  • Understand customer business and technology needs.
  • Co-defines customer roadmap for implementation and value realization alongside the customer.
  • Serves as a trusted technical expert for customers’ cloud migration and deployment of C&CS Growth Offerings
  • Conduct workshops with customers to align IT architecture, integration & migration requirements.
  • Execute customer success plan to drive adoption post-deployment.
  • Build and execute retention and expansion plays.
  • Willingness to take initiative and tackle things on your own.


Required Technical and Professional Expertise

  • B.S. in Computer Science, Data Science, Engineering, M.I.S., or equivalent experience in Computer Science/Information Systems/Engineering.
  • Professional verbal, written, and interpersonal skills.
  • Demonstrated team collaboration and navigating different communication styles.
  • Readiness to independently travel to local IBM clients and meeting – up to 10%
  • You may work with any of the following technologies: Analytics, Artificial Intelligence, Cloud & Cognitive software or Security.


Preferred Technical and Professional Expertise

Preferrable experience and skills on enterprise software implementations/operation in 1 or 2 of this areas:
  • Enterprise Workflow
  • Integration technology e.g. Kafka, MQ, Rest API
  • Data Management
  • Data Science e.g. AI, Predictive
  • Security e.g. Threat Management, Access management
  • Observability e.g. application/performance management