Your Role and ResponsibilitiesIBM Internship program offers students the following benefits:- Get a basic understanding of IBM organization and, business processes & high-performance culture
- An opportunity to engage in real assignments/projects
- Excellent chances to develop personal skills such as teamwork, communication
- A chance to fully integrate with IBMers and collate information about career direction
- The potential to build contacts to help with future placement.
Job Description:
- A ‘Day-in-the Life’ of a Customer Success Manager intern may include, but not be limited to:
- Responsible for use case identification and value realization for Cloud & Cognitive Software (C&CS) Growth Offerings
- Architects and co-creates MVP alongside customer practitioners
- Drives increased usage and adoption for C &CS Growth Offerings
- Demonstrates the value of C&CS Growth Offerings to the customer and identifies additional opportunities for adoption.
- To be successful in this role, you will need:
- Understand customer business and technology needs.
- Co-defines customer roadmap for implementation and value realization alongside the customer.
- Serves as a trusted technical expert for customers’ cloud migration and deployment of C&CS Growth Offerings
- Conduct workshops with customers to align IT architecture, integration & migration requirements.
- Execute customer success plan to drive adoption post-deployment.
- Build and execute retention and expansion plays.
- Willingness to take initiative and tackle things on your own.
Required Technical and Professional Expertise
- B.S. in Computer Science, Data Science, Engineering, M.I.S., or equivalent experience in Computer Science/Information Systems/Engineering.
- Professional verbal, written, and interpersonal skills.
- Demonstrated team collaboration and navigating different communication styles.
- Readiness to independently travel to local IBM clients and meeting – up to 10%
- You may work with any of the following technologies: Analytics, Artificial Intelligence, Cloud & Cognitive software or Security.
Preferred Technical and Professional Expertise
Preferrable experience and skills on enterprise software implementations/operation in 1 or 2 of this areas:
- Enterprise Workflow
- Integration technology e.g. Kafka, MQ, Rest API
- Data Management
- Data Science e.g. AI, Predictive
- Security e.g. Threat Management, Access management
- Observability e.g. application/performance management