Bank Of America Team Leader 

India, Haryana, Gurugram District 

691898245

Process Overview*

- Processing Income and corporate action events for House/Prime brokerage clients

- Reconciliation of Cash breaks, control accounts, tax accounts and fee accounts

- Investigation and Resolution of client queries on a timely basis

Job Description*

• Daily Processing of Knowledge of Corporate Actions/equity dividend events in an accurate, timely and consistent manner, in accordance with departmental procedures and to the agreed service levels.

• Resolution of any processing issues and liaison with other areas of Bank of America Merrill Lynch including Settlements, Trading Desk Support, Client Service Representatives, Finance & Middle Office, Technology, Product Data Support, Client On boarding Services and global Asset Services Departments. The job involves a high degree of daily communication and interaction with internal counter-parties, external custodians/agent banks and external clients.

• Daily reconciliation of control, suspense and bank accounts and daily resolution of reconciling items.

• Maintenance of customer service levels through speedy resolution of queries raised by Prime Brokerage clients

• Daily allocation of client money.

• Compliance with all relevant Regulatory and BofAML Control Standards and policy requirements.

• To identify changes to processes and procedures that will improve control, efficiency, reduce risk and/or improve client services.

• Participation in user acceptance testing programs new business projects.

• Act as first point of escalation for Client Service Representatives, onshore management and offshore management.

• Team & Process Performance on Data.

• Reviewing common workbasket and workflow management.

• Ensuring timely resolutions of Queries/clarifications.

• Managing Team & K performance stats.

• Review of Errors to identify process and or training issues and address accordingly.

• Review of Reports and Metrics spreadsheet to identify gaps and address accordingly.

• Review of Escalations and Expedites for due diligence by associates.

• Process Escalations in accordance to documented process and follow through to closure.

• Attendance at daily Escalation meeting and follow-up with associates thereafter.

• Manage associates to timely closing of Request.

• Train associates on process and procedures and provide ongoing support.

• Work process and procedure gaps with LOB to closure.

Responsibilities*

• Strong work management skills and experience as SME

• Excellent Knowledge of financial and capital markets (equity).

• Working Knowledge of General Accounting (journal entries, debits/credits, color of entries and treatment in books etc.).

• Demonstrates sense of urgency for meeting Service Level Agreements; earns business partner loyalty through accuracy, efficiency and courtesy.

• Fair Analytical skills & eye for detail

• Demonstrated ability to quickly learn new processes and tools and incorporate to work environment.

• Must have excellent customer service skills.

• Proficient skills in English language (speaking, writing and comprehension).

• Time and organizational management.

• Demonstrates good judgment to determine and manage business partner expedites and escalations.

• Ability to clearly articulate and communicate issues to internal and external.

• Ability to multitask effectively.

• Proficient in MS Office.

• Knowledge of 6 sigma/quality tools

Requirements*

Graduate in Commerce, Accounting, Management or Equivalent degree in Finance or Post Graduates in Commerce, Accounting Management or Finance / ICWA Inter / CA Inter / MBA Finance

Experience Range*

5-6 Years’ experience in Asset Service (Income or Corp Act) or 5-6 Years of experience in International Bank – Corporate Actions/Dividend Process for Prime Brokerage Clients

Foundational skills*

Knowledge of Corporate Actions /Dividend events – cash and stock

- Excellent MS Excel skills, knowledge of 6 Sigma tools

Desired skills

Good Communication skills, written and verbal and Advanced MS Office & Excel, 6 Sigma certified

Work Timings*

01: 30 PM till 22:30 PM IST