changing lives.
In this role, you will…
- The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.
- Leads and effectively manages high level, cross-functional teams through improvement events using a knowledge transfer model.
- Ensures improvement implementations run smoothly and that gains are sustained through Lean management system, coaching, continual application of design thinking and VOC.
- Serves as general subject matter expert for projects & project teams. Supports, guides, and coaches the process owners in process improvements. Specifically drive projects to improve billing experiences for our customers by improving processes internally and externally.
- Ensures existing processes maintain a high level of performance while continuously reviewing and refine those processes to make additional improvements.
- Ensures the effective fulfillment of objectives and deadlines assigned.
- Documents and communicates progress. Insights and results from the initiative to all relevant stakeholders
- Participates in proactive team efforts to achieve and measure departmental and company goals.Takes ownership for all activities within the improvement initiative
- Performs other duties as assigned.
ACADEMIC BACKGROUND
- Bachelors in Business Administration, Engineering, or related field. Master's degree or other advanced degree preferred.
REQUIRED EXPERIENCE
- 6+ years of relevant continuous improvement or process improvement experience ideally in a mix of manufacturing and transactional role. Preferred experiences in finance, IT and customer facing improvements.
- Experience in Lean projects and Lean deployment using Lean principles.
- Experience managing operational teams strongly preferred.
- Certification in Lean Six Sigma, Kaizen facilitation or Design thinking preferred
SKILLS /COMPETENCIES
- Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising, as well as flawless written communication.
- Capable of identifying key deliverables and milestones; to plan, organize, prioritize, work independently and meet deadlines.
- Knowledge of Lean, Six Sigma and Design thinking techniques.
- Knowledge of Microsoft 360 Suite. Ability to create Power-BI report a plus. Ability to use RPA tools a plus.
- Demonstrate Align Technology values – Accountability, Customer, Agility.
- Ability to process & interpret data. Applying intermediate statistical concepts and translate analysis into recommendations.
- Ability to comprehensively map a complex internal process or a customer journey involving stakeholders into the process.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
WORK ENVIRONMENT DEMANDS
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Travel requirements: Occasional (<25%) travel across region required to meet with customers or process stakeholders or to conduct workshops across the region.
- Work Environment: The noise level and temperature in the work environment is usually moderate.
- Physical Demands: While performing the duties of this job, employee is occasionally required to stand, walk, sit, and use hands to handle objects and tools; reach with hands and arms, talk and hear.
