Bank Of America Senior Manager 

India, Tamil Nadu, Chennai 

691484620

Process Overview*

Specialized Servicing and Fulfillment Operations (SSFO) is a dynamic organization committed to delivering best-in-class care for clients and internal partners. We specialize in situations that require a compassionate touch, high attention to detail, management of high risks, adjustments for unique product or situation combinations and education of internal partners. We respond rationally, but rapidly to an ever-evolving set of products, compliance requirements, and client needs. SSFO practices process excellence in every facet of our operation and is committed to creating a work environment that drives positive employee engagement and growth. The Specialized Servicing & Fulfillment Operations Team is seeking an experienced and motivated individual to join our high performing team.

Job Description*

This position is for an analyst role supporting Specialty Servicing and Fulfillment Operations. Key responsibilities include utilizing a variety of systems such as Excel, SAS, SQL, Tableau, and other BI Tools to provide analytical support on strategies and operational health. Responsibilities include participating in client meetings to understand needs to develop requirements, performing data research, creating report visualizations, and managing report deployment including user on-boarding. Job expectations include developing, maintaining, and enhancing reports to deliver comprehensive end-to-end reporting solutions.

Responsibilities*

• Recommends ways to help the business achieve desired outcomes and make informed business decisions using data analysis outputs.
• Identify process improvements and efficiencies via data analysis.
• Analyzes and interprets large sets of raw data to recommend ways to help the business achieve desired outcomes and make informed business decisions.
• Produces performance reports and analytics for senior management.
• Leads coordination of the production of product performance reports and updates for senior management.
• Participate in collaborative reporting and design sessions with organizational stakeholders and business owners to design, build, and deliver reports and dashboards to meet business goals.
• Validate the integrity and quality of data required for performing analysis.

Education*

• Graduate (Any stream).
• Certifications If Any: NA.

Experience Range*

• 04 Years To 06 Years.

Foundational Skills*

• SQL / SAS /Alteryx - Intermediate to Expert.
• Tableau and Excel.
• 8 to 12+ years of analytics and reporting experience.
• Strong quantitative, critical thinking, and analytical skills.
• Ability to communicate and interact with a high degree of professionalism with executive level personnel across the business.
• Must understand how to pull data and present it in a story to the FLU / Leadership.
• Ability to work independently as well as in a team environment.
• Ability to proactively identify, analyze, and improve upon existing processes for optimization and to meet deadlines.
• Strong written and oral communication skills.
• Knowledge of business intelligence tools.
• Excellent analytical & problem-solving skills.
• Data Visualization.
• Data and Trend Analysis.
• Business Analytics.
• Monitoring, Surveillance, and Testing.
• Critical Thinker.

Desired Skills*

Work Timings*

• 02.30 PM To 11.30 PM (Weekend Off).

Job Location*