The Regulatory Initiative has the mission to oversee the design and implementation of customer-centric solutions in response to new requirements resulting from new regulations. The team’s mission is to be customer-first and ensure any changes to our product or communications are delivering the best possible experience for the customer.
What you will accomplish - Be the program lead for a set of regulations or related horizontal topics
- Work with tax/legal/Government Relation teams to understand the impact of the new regulations and how these translate into new requirements
- Work with analytics to understand business impact
- Develop, in collaboration with these teams, risk-based options that take both company risk and customer impact into account and provide recommendations to leadership
- Own the Business Requirements for these projects and work collaboratively with Product counterparts to ensure solutions are scoped, designed and implemented
- Own the relationship with impacted Business Units (e.g. countries, Exports team, etc.) to ensure key stakeholder feedback is obtained and solutions aligned
- Coordinate with the PMOs/ teams of each workstream involved (e.g. Product, Tax, GCX)
- Stakeholder management: e.g., for large regulations, organise and run regular Steering Committees to drive decision making
What you will bring - Potential candidates will have had project management experience and/ or consulting experience. Experience working in an international organisation on large-scale projects, influencing stakeholders across a range of functions and/ or e-commerce is a plus
- Best in class program management. From fast moving corporate, tech/ e-commerce, and/ or consulting
- Experience managing multiple stakeholders from different functions globally. Clarifying roles and responsibilities, and cutting through complexity, to deliver
- Customer focus, leveraging data. Able to connect the dots to shape better customer solutions
- Ability to ‘see around corners’. Making sure all teams and stakeholders who might be impacted are aware and engaged as appropriate
- Clear, succinct, communication style. Able to explain highly complex topics simply
- Fluent German and English. The role will be based in Dreilinden with expectation to travel 10-15%