Expertise in performance, high availability, backup and recovery, monitoring and security concepts is required. Expertise in Linux (Red Hat, SUSE and Ubuntu) integrated with Docker / Kubernetes, DevOps, Automation and Nginx / Apache are essential for role success.
Your Role and Responsibilities
- Setting up and configuring internally and externally database instances (Oracle, DB2 UDB, MongoDB, PostgreSQL, MySQL, MariaDB)
- Provide technical enablement for customers through webinars, and proof of technology hands on labs/classes
- Ability to provide SME advisory engagements, and Proof of Technologies (POTs) for customers to help compare LinuxONE to their existing or future technologies
- Ability to present technical presentations to customers
- Help customers evaluating IBM LinuxONE solutions troubleshoot performance/technical problems
- Work with IBM and 3rd Party technical support teams to help resolve technical issues utilizing standard support and escalation processes
- Provide technical user support to customers and IBM development teams for enablement
- Design, create, and maintain automation scripts, workflows, and infrastructure on Linux systems for customer-facing products
- Evaluate new LinuxONE capabilities (e.g. compression, quantum safe encryption, security, and AI) and help LinuxONE customers leverage these new technologies
- Setting up and administering container-based data serving solutions
- Setting up and administering Linux infrastructure in a Hybrid cloud environment
- Implementing and managing DevOps pipelines
- Writing and maintaining solution technical documentation
- Maintaining communication with customers and IBM sales teams
- Support technical solutions through research and evaluations of technology an assist in delivery of high-quality and innovative solutions
- Follow IBM Guidelines and ensure solution compliance with IBM ITSS
Required Technical and Professional Expertise
- Expert setting up and configuring database instances (Oracle, DB2 UDB, MongoDB, PostgreSQL, MySQL, MariaDB) (5+ years)
- Expert problem solver and root cause log analysis (5+ years)
- Extensive expertise in Linux operating systems (Red Hat, Ubuntu, SUSE) and infrastructure projects (5+ years)
- Practical experience with automation tools (e.g., Ansible, Terraform)
- Practical experience with monitoring tools (Instana, Grafana, Prometheus)
- Practical experience with virtualization technologies (e.g. z/VM, KVM, OpenStack).
- Proficiency in scripting languages such as Linux shell’s, Python and Bash for infrastructure automations and applications.
- Experience & knowledge of how to interact with RESTful APIs and their security/sessions/logging
- Experience in integration with 3rd party platforms/solution through REST APIs
- Experience with Docker and Kubernetes
- Readiness to work in US Eastern time zones
- Demonstrated effective communication and presentation skills
- Demonstrated teamwork
- Highly self-motivated and resourceful
- Aptitude to learn and apply knowledge quickly
- English: Fluent
Preferred Technical and Professional Expertise
- Working knowledge of IBM zSystems and LinuxONE
- Ability to design and conduct Proof of Concepts (POCs), Proof of Technologies (POTs)
- Ability to present technical presentations to technical leaders and executives.
- Experience in DevOps pipelines creation and debugging
- Agile Scrum expertise
- Jira experience