Your Role and Responsibilities- Designs persona-based educational content to develop clients, partners, and internal employees.
- Defines and documents learning objectives aligned with learning needs.
- Conducts research and collaborates directly with subject matter experts.
- Identifies best modality for delivery and leveraging content development tools available.
- Designs and develops engaging, meaningful, creative instructional material from start to finish. Instructional materials include self-paced courses, instructor-led courses, curriculum, student guides, and other training materials as needed based on adult-learning best practices.
- Manages content development timeline to ensure timely delivery of designs.
- Facilitates learning experiences as needed.
- Has strong verbal and written communication skills which can be leveraged to influence and educate key internal stakeholders about decisions and strategies.
- Defines tasks clearly, focusing on one personal at a time, utilizes standard processes and tools to complete tasks efficiently, ensures tasks are well-structures and aligned with project goals.
- Collaborates and consults with delivery team to ensure that content is effectively marketed and socialized to appropriate persona
- Works under the guidance of more senior team members.
Required Technical and Professional Expertise
- 2-5 years of industry experience in instructional design
- In-depth understanding of instructional design models and learning theories
- Understanding of Bloom’s taxonomy
- Concrete verbal and written communication skills
- Knowledge of developing content for SaaS industry and software products
- Excellent relationship-building skills
- Ability to prioritize and multitask in a fast-paced environment
- Experience in creating content to support self-paced and instructor-led trainings
- Ability to navigate learning management systems
- Clear and effective curriculum-planning skills
- Strong project timeline planning skills
- Proven experience in video editing using industry-standard software (e.g., Adobe Premiere Pro, Camtasia, etc.)
Preferred Technical and Professional Expertise
- Self-starter able to come up to speed on complex, difficult concepts with minimal assistance.
- Team player with solid communication and presentation skills.
- Knowledge of enterprise IT organizational, business, and technical environments.
- General understanding of basic financial concepts such as general ledger, budget, forecast and cost.
- General understanding of IT infrastructure concepts such as server, storage, virtualization and software applications.
- Experience with Apptio tools and certifications.
- Experience with creating and maintaining persona-based education content to teach Apptio customers, partners, and Aptian’s about products.
- Ability to evaluate the impact of content, including usage, satisfaction, and impact on persona.
- Commitment to develop a trusting partnership with stakeholders to identify and scale out learning solutions that meet persona needs and accelerate the global impact of the education services team.
- Commitment to represent the Education Services team on cross-functional projects.