JPMorgan Mixed Methods UX Researcher - Sr Associate 

United States, Illinois, Chicago 

688648233

As a Senior UX Researcher within the Global Banking team, you will employ the Design Thinking methodology to cultivate a deep understanding of our product users. Collaborating closely with both local and international multidisciplinary teams, you will be responsible for delivering top-tier, comprehensive research deliverables in a dynamic, fast-paced setting. Your role will also involve supporting the creation of premier digital products and services.

Job responsibilities

• Plan and execute UX research tasks to align with our product timelines
• Advocate for user needs while understanding their connections to our business goals and desired outcomes
• Create compelling, multimedia visualizations to highlight insights that provide recommendations, inspire and direct design, and help shape product roadmaps
• Collaborate with multidisciplinary teams of researchers, product and content designers, product managers, subject matter experts, and engineers
• Organize and document research processes, operations, and outputs to share with other teams
• Conduct statistical analyses of behavioral/background/meta data
• Share knowledge with, educate, and influence stakeholders about UX research processes and best practices to optimize our operations and elevate our organization
• Build research surveys, analyze data, and develop reports and presentations designed to translate complex findings for varied audiences

Required qualifications, capabilities, and skills

• Bachelor's degree or higher in Interaction Design, User Experience (UX) Design, Service Design, Visual Design, Human-Computer Interaction (HCI), a social science, or related fields
• 3+ years of work experience in the UX research field, with at least some experience working on large and complex products
• Samples of work demonstrating relevant experience (an online research portfolio or work sample links in résumé), especially on strategic UX research projects
• Experience in planning and conducting different types of research including foundational, generative, and evaluative research at multiple points in the product development lifecycle
• Deep understanding of the Design Thinking methodology
• Formal training in running higher-level statistical analyses; experience using R
• Excellent verbal and written communication skills
• Ability to communicate and document research findings through artifacts and presentations
• Familiarity with UX research tools (UserTesting, Dscout, etc.)

Preferred qualifications, capabilities, and skills

• Experience in planning and facilitating Design Thinking workshops
• Familiarity with the financial domain
• Familiarity with UX design tools such as Figma and the Adobe suite
• Familiarity with Google Analytics, Matomo, or other web analytics platforms