IBM Technical Support Engineer 

United States, Arizona, Tucson 

688481047

A career in means you’ll be part of a team that transforms our customer’s challenges into solutions.

Your Role and Responsibilities
This role will require in-depth knowledge and understanding of both the z/OS mainframe operating system, as well as the data management layer of the system, known as DFSMS (Data Facility Storage Management Subsystem). The candidate is not generally expected to have this knowledge upon job entry, but will be expected to be very willing and motivated to learn this technology as the entry point of the position. We have a strong education program to assist with this learning.

Required Technical and Professional Expertise

• Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, Math, Science, or related field, and/or equivalent experience.
• A strong candidate should have good written and verbal communication skills and a strong programming or engineering background.
• Knowledge or experience working with one or more of:
  • Operating system administration, command usage, or troubleshooting
  • Operating system internals (e.g., kernel, file system, networking, client-server, performance)
  • Programming and scripting languages (e.g., C, Java, Python, or Shell)
  • Data structure concepts and algorithms

Preferred Technical and Professional Expertise
A huge benefit for skills in:

• z/OS assembler, PL/X or SVC dump debugging experience
• z/OS support, development, test or system programming experience
• Client facing technical support professional experience