Red hat Sr Business System Analyst- Salesforce 

India, Karnataka 

68703037

What you will do?

• Establish and maintain beneficial working relationships with multiple areas of the Partner, Sales IT, and Enterprise Integrations and Architecture teams.

• Lead system configuration, design, and testing efforts to support CPQ enhancements and initiatives.

• Configuring and customizing Salesforce to meet business requirements, including user management, security settings, all types of flows, apex, validation rules, and Lightning page configurations.

• Translate business requirements into functional specifications and collaborate with developers, administrators, and third-party vendors to implement effective solutions.

• Provide expert-level support for CPQ, including troubleshooting, data analysis, and root cause resolution.

• Identify process improvement opportunities and propose system-based solutions to increase efficiency and scalability.

• Lead and/or participate in cross-functional projects and initiatives to ensure the successful delivery of business outcomes.

• Create and maintain system documentation, user guides, training materials, and standard operating procedures.

• Serve as a subject matter expert on CPQ capabilities, best practices, and system architecture.

• Ensure compliance with internal controls, data governance, and IT security standards.

• Providing support to end users, resolving issues, and training users on Salesforce features and functionalities.

What you will bring?

• 5+ years of experience as a Business Systems Analyst or similar role, with at least 3 years supporting Salesforce and/or Configure Price Quote.

• Administration, or a related field; advanced degree preferred.

• Proficiency in business process mapping, requirements gathering, and system documentation.

• Proficiency with DataLoader, Workbench.io, and/or MS Excel for data manipulation and able to do basic SOQL Queries.

• Exceptional communication and interpersonal skills, with a demonstrated ability to work collaboratively across teams.

• Able to understand technical impacts when discussing requirements with the business. Broad business and technical knowledge.

• Ability to manage multiple, simultaneous work streams.

• Ability to work at a senior level and prioritize tasks within a project to maximize efficiency.

• Excellent analytical and problem-solving skills, with the ability to interpret complex business needs.

• Solid communication skills, both written and verbal; good negotiation skills with the ability to influence stakeholders at all levels.

• Bachelor’s degree in Information Systems, Business Administration, or a related field; advanced degree preferred.

The following are considered as plus:

• Working experience with waterfall and agile methodologies.

• Superior presentation skills in creation and delivery.

• Proficiency in business architecture modeling and understanding of enterprise architecture.

• Experience with Agile project methodologies and tools such as JIRA, Confluence, or equivalent.