SAP Internship - Commerce Cloud Support Engineer Student 

Poland, Silesian Voivodeship, Gliwice 

684844829

• Troubleshooting technical issues with Commerce Cloud products and platforms reported by clients.

• Providing dedicated client support through various channels such as ticket, chat, or phone.
• Regular monitoring and maintenance of Commerce Cloud products and platforms.
• Documenting processes, best practices, and common solutions to streamline future support tasks.
• Collaborating with cross-functional teams to resolve complex issues.
• Assisting in testing updates and patches for Commerce Cloud products and platforms.
• Participating in ongoing training and skill development activities related to Commerce Cloud.
• Gathering customer feedback and advocating for product improvements.
• Assisting with ad hoc projects or tasks related to Commerce Cloud support.

• Proficiency in web technologies such as HTML, CSS, JavaScript, and APIs along with a familiarity with e-commerce concepts.
• Excellent problem-solving skills and effective time management and prioritization skills.

• Superior customer service skills coupled with outstanding communication abilities.
• The ability to work collaboratively with cross-functional teams.
• Adaptability and a propensity for learning new technologies and processes quickly.

• Currently pursuing a degree in Computer Science, Information Technology, or a related field.
• Proficiency in English and in Polish, both written and spoken.

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