Bank Of America Equity Swaps Client Service 

United Kingdom, England, London 

684190430

Job Description

This job is responsible for conducting day-to-day activities to support business and clients globally by developing a deep understanding of the organization and services offered to resolve complex client inquiries. Key responsibilities include onboarding, servicing and offboarding clients, opening, maintaining, and reconciling account information. Job expectations include ensuring all activities are performed with a high degree of accuracy and comply with all regulations and policies while driving solutions that best meet our clients’ needs.

Responsibilities:

• Improves and simplifies the client experience, reducing manual touchpoints

• Ensures transactions are completed in an accurate and timely manner, managing escalations as needed

• Supports the preparation of frequent reports and other measures of data

• Drives operational initiatives both internally across the organization and with clients to drive efficiencies, increase revenues and reduce risk

• Identifies and flags potential risks in a timely manner

Essential Skills

• Experience in Equity Swaps within a Prime Brokerage or Middle Office/Trade Support environment
• Excellent communication skills – both written and verbal
• Good client service ethic, with prior experience working in a client facing environment
• Ability to manage multiple deadlines and prioritise effectively
• Skills in Excel required (VBA / Python preferred)

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc

• Use of a flex fund to use towards benefits

• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services

• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

• Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.