- Provide hardware remote technical support, troubleshooting and analysis assistance for hardware installation (or reinstallation), usage, configuration questions and software installation for Lenovo/x86 products.
- Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction. Demonstrate excellent oral and written communication skills.
- Provide answers for general usage and operation questions.
- Provide problem determination / problem source Identification. Review diagnostic information to assist in isolation of a problem cause.
- Identify known defects and fixes to resolve problems.
- Aid with questions regarding product documentation related to the supported products.
- Demonstrate proficiency in the hardware platform supported by maintaining applicable technical certifications.
- Supporting USA customers, USA time zone, Shift based/rotation, 24/7.
* B.Sc. in Electronics/Communication/Computer Engineering - Computer science.
* Excellent communication and problem-solving skills
* 1 - 3 years of experience in Technical Support or similar fields
* Excellent French and English language skills
